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| At Guideline we take customer service very serious. Our goal is to be among the fastest companies in the industry to solve warranty clames and other customer support issues. | ||
ROD WARRANTY - GUIDELINE INSTANT-EXPRESS |
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When you buy a GUIDELINE rod, you are covered by our special GL-warranty. If you are unlucky and the accident happens, we will do our best to help you out as quickly as possible. This is how it works: Send or bring the broken piece of your rod together with a copy of your receipt to your dealer. If he has your rod-model in stock, you will get a new piece at once. If not, we will make sure it is delivered to the shop within a week. |
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| This warranty is valid for all LPXe, LPXe RS, LeCie, EXP3, ACT4, Fario and EXPLORER rods. You pay £26,50/38,50 Euro for a single hand piece. For a two hand piece, you pay £34,00/ 49,50 Euro. For the LeCie rods and Fario the prices are: Single hand £41,50/60,50 Euro. Two hand £49,00/71,50 Euro. The price includes shipping and packaging. |
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FLYREEL WARRANTY |
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| GUIDELINE flyreels come with a 3-year full service warranty to the first owner, against manufacture or material defects. Normal
wear or physical damage is not covered by the warranty. |
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OTHER PRODUCTS |
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| Others products than rod and reel is covered by the consumer law in your country. | ||
HOW TOO |
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All claims and support issues should go through your dealer. In some cases this might not be possible due to your location or other logistical matters. You can contact us at service@guidelineflyfish.com Guideline Sweden AB Kärrlyckegatan 29b 418 78 Göteborg Phone: +46 31 92 36 50 Fax: +46 31 92 46 87 Read more about taking care of your gear here. |
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