SvenskNorsk

 

At Guideline we take customer service very serious. Our goal is to be among the fastest companies in the industry to solve warranty claims and other customer support issues.

Please note that all warranty claims and service matters shall be reported on our Warranty & Service Form, and a copy of proof of purchase/recipet MUST be attached to each warranty/service matter.

CLICK THE PDF-ICON TO DOWNLOAD THE WARRANTY & SERVICE FORM  

 

GUIDELINE INSTANT-EXPRESS SERVICE

We know how frustrating it is when the worst happens and you by accident break a rod, or your buddy stepped on your rod or slammed it in a car door. When you buy a Guideline rod, you are covered by our I-Express service. If you are unlucky and the accident happens, we will do our best to help you and replace the rod piece as quickly as possible. How does it work? Bring the rod to your nearest Guideline dealer to show off the broken rod and order a new piece. Payment is made directly to the dealer. We will then send a new rod piece to the dealer without delay if we have part it in stock. Reaction rods must be sent complete with rod tube and cloth before we can replace it. 
   
When ordering spare parts please ALWAYS COUNT FROM THE TOP END of the rod.
A 4-piece rod will be described like this: PART1/TIP, PART2, PART3, PART4/BUTT. 

 

  EURO EURO GBP GBP
ROD Single Hand Double Hand Single Hand Double Hand
Reaction FRS 165 215 135 175
LXi - LXi T-pac 80 85 60 65
RSi - RS V2 75 - 55 -
Fario CRS/Classic - LPXe 70 75 50 55
Elevate - Exceed 55 65 40 50
EXP4 - Kispiox - Epik 50 60 35 45
SPIN LPXe - Expedition - 60 - 45
+EXTRA FOR BUTT SECTIONS 10 10 10 10


* Pricelist per rod part including Shipping & Handling within Europe.
* Spare parts for Switch rods have the same rate as double hand spare parts. 
* US customers: Please contact Your dealer for the terms and conditions.

 

WARRANTY CLAIMS

For warranty claims due to workmanship or material defects, please contact your dealer. Guideline will assess the damage, repair or replace the product in according to the consumer law. Proof of purchase/reciept must be attached to the warranty claim.
    
Do you have a Guideline fly reel and need parts or instructions on how to assemble it? Check this page to find exploded views and spare part lists of old reels.

In cases when you have difficulties in reaching your dealer due to your location or other logistical matters service@guidelineflyfish.com

Guideline Sweden AB
Att: Service
Fabriksstråket 11
433 76 JONSERED, SWEDEN 

Phone: +46 31 92 36 50

Read more about taking care of your gear here.